Summative Assessment
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Question 1 of 8
1. Question
Explain a basic communication model and describe workplace strategies to overcome the typical barriers to communication
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Question 2 of 8
2. Question
Describe what is meant by coaching, influencing people, assertiveness and conflict
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Question 3 of 8
3. Question
Explain a basic model for coaching
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Question 4 of 8
4. Question
Explain what is meant by communication behaviours and communication processes and identify the basic communication behaviours that will enhance effective communication
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Question 5 of 8
5. Question
Describe the difference between assertiveness and aggressiveness and give examples of each
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Question 6 of 8
6. Question
Describe basic strategies for preventing and managing conflict
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Question 7 of 8
7. Question
Explain what is meant by ethics and why ethical behaviour is always important
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Question 8 of 8
8. Question
Describe the consequences of unethical behaviour on occupational health and safety
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